Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed slightly. Please allow additional days in transit for delivery.

Estimated delivery times:

Delivery times are estimates only and are not guaranteed.

Shipping costs will be calculated and displayed at checkout.
Free shipping may be available for selected products or promotional events.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please allow 3–5 business days for tracking information to update.

Customers are responsible for any customs fees, import duties, taxes, or other charges required by their country.

queen shop is not responsible for delays caused by customs clearance.

We are not responsible for shipping delays caused by carriers, customs, weather, or other factors outside our control.

If your package is lost or significantly delayed, please contact us and we will do our best to assist you.

Please make sure your shipping address is correct before placing your order.

We are not responsible for packages delivered to incorrect addresses provided by customers.